Vivid Experience - Birmingham 2024


I’m always very impressed with the organisation and running of this event, also the high standard of the food for such a large amount of people - I’ll be back in December!! ” ROLLS ROYCE “


WELCOME TO CHRISTMAS PARTY WORLD - BIRMINGHAM’S FLAGSHIP CHRISTMAS PARTY VENUE AT THE NEC For 15 years Vivid Experience has designed and produced the very best Christmas Parties in the UK. Having built a strong and exciting reputation, we are now widely recognised as leaders in our field, delivering unparalleled experiences for our guests year after year. We host our parties at flagship venues in cities across the UK, including Birmingham’s NEC, where each year we create Christmas Party World; our state-of-the-art purpose built Christmas party venue. 2024 sees us return to the NEC’s flagship event space Hall 1, with an exhilarating new theme and with brand new entertainment - raising the bar once again! I hope you will chose to join us this year for NEW YORK NIGHTS - our 2024 theme which promises a magical festive feel, bustling Manhattan bars, delicious food and incredible entertainment. I look forward to seeing you there! Hayley Alton Managing Director Incredible Christmas Parties 5 THE NEC BIRMINGHAM

Widely recognised as the UK’s leading and most dynamic events venue, the NEC provides a truly unique backdrop to our INCREDIBLE Christmas parties. Sitting at the heart of the UK’s travel network and amongst an extensive selection of hotels, the Christmas venue has grown into the region’s most popular Christmas party experience. GETTING HERE Easily accessible from M1, M6, M6 Toll, M40 and M42. Use B40 1NT in your Sat Nav By Train: Adjacent to Birmingham International Rail Station and joined by a covered walkway By Plane: Next door to Birmingham International Airport By Taxi: Taxis can drop off and pick up right outside Hall 1. T.O.A Taxis are the NEC’s designated Taxi provider. Contact them on 0121 427 8888 Parking: Parking is free of charge. Once you enter the NEC site follow signs for ‘Xmas Party World’. There are a large number of car parking spaces available within a short walk of Hall 1. HOTELS Moxy Birmingham NEC Next to the NEC | 0121 468 0879 Ramada Encore Next to the NEC | 0121 780 5900 Hilton Metropole Next to the NEC | 0121 780 4242 Crowne Plaza Next to the NEC | 0871 942 9160 Premier Inn Next to the NEC | 0871 527 8086 Holiday Inn Express 1.2 miles from the NEC | 0871 902 1541 Hotel Ibis (Airport) 1.7 miles from the NEC | 0121 619 9001 CHRISTMAS PARTY WORLD 2024 The Venue: The NEC



As you approach the glistening, iconic NEC the anticipation of the night ahead reaches new heights. Leave the crisp winter’s night behind and step inside into the warmth where the instant energy of Manhattan’s glamour grabs you! As you leave your coat at the Broadway ticket office and make your way towards the bright lights of NEW YORK, NEW YORK, the venue entices you in to absorb the electric atmosphere. As you begin to make your way around the venue, sampling canapés and collecting friends and colleagues along the way, the tempo of the evening momentarily changes pace as impromptu bursts of entertainment light up the podiums and the night starts to show its real character! In the main room, the imposing Manhattan bars serve an assortment of drinks from chilled beers to crisp gin and tonics, while professional cocktail men design iconic cocktails… Manhattans and New York sours are the toast of the evening as you relax and soak up the spirited ambience of a Christmas party New York style! As you are guided in to take your seats for a superb three course feast, the vibrant stage comes to life and you are treated to an evening of exhilarating entertainment! Brand new entertainment shows amaze your guests, not knowing where to look next! As dinner comes to a close, the room comes to life once more… fairground rides begin to whirr, the casino tables open, fairground stalls ply their trade, while some take coffee and chocolates in a quieter area, the dance floor beckons for those disco bunnies with boundless energy and whose night is still young! As midnight approaches, breakfast rolls are served against the vista of twinkling lights and inspiring scenery. The night has been a true party masterpiece – one that will be talked about well into the New Year… ENJOY A NIGHT OF INCREDIBLE ENTERTAINMENT AND SUPERB DINING AS THE INTOXICATING ENERGY OF NEW YORK COMES TO THE NEC... The Party: New York Nights 9 THE NEC BIRMINGHAM

BARS Only premium brand drinks Manhattan cocktail bar Fevertree gin bar Moët & Chandon champagne bar Table service for wine orders during your meal DINING Delicious canapé reception 3-course seated dinner Fresh coffee & chocolate truffles Midnight breakfast New York ice cream carts ENTERTAINMENT Spectacular ’New York Nights’ theming Brand new world-class aerial stage show for 2024 Indoor fairground rides; Dodgems, Waltzer, Extreme & Miami* After dinner disco & professional DJ Fun casino, Fairground stalls, 360 camera experience* THE NEC Birmingham’s flagship events venue Centrally Located Full disabled access Professional event security Free cloakroom Free parking, Taxi rank An incredible experience from the moment you arrive...” *These items are optional – there will be a small charge on the evening “ CHRISTMAS PARTY WORLD 2024

1 *Retail& 999 Night Reserved exclusively forthose w orking in the retailindustry or em ergency servicessector,w ith a com petitive ticketprice on a m id-weeknight. ** Al InclusiveNights Ticketprice includeshouse w ine,prem ium beers,ciders,alcopopsand softdrinks.To com ply with ourlicensing policy,guestsm ustbe 18 or olderto atend oural-inclusive nights. W E PROMOTE RESPONSIBLE DRINKING ATALLTIMES EX VAT INC VAT W ednesday27thNovem ber SOLD OUT Thursday28th Novem ber SOLDOUT Friday29thNovem ber £77.50 £93.00 Saturday30th Novem ber £79.17 £95.00 Sunday1stDecem ber £51.67 £62.00 RETAIL& 999 NIGHT * Tuesday 3rd Decem ber £80.83 £97.00 ALLINCLUSIVE * W ednesday4thDecem ber SOLD OUT Thursday 5th Decem ber SOLD OUT Friday 6th Decem ber £80.83 £97.00 Saturday 7th Decem ber £83.33 £100.00 Sunday8th Decem ber £82.50 £99.00 ALLINCLUSIVE * Monday9thDecem ber £80.00 £96.00 ALLINCLUSIVE* Tuesday 10th Decem ber £80.83 £97.00 ALLINCLUSIVE * W ednesday1thDecem ber £51.67 £62.00 Thursday 12th Decem ber £64.17 £77.00 Friday 13th Decem ber £80.82 £97.00 Saturday 14th Decem ber £83.33 £100.00 Sunday15th Decem ber £85.00 £102.00 ALLINCLUSIVE * Tuesday 17th Decem ber £80.82 £97.00 ALLINCLUSIVE * W ednesday18thDecem ber £83.33 £100.00 ALLINCLUSIVE * Thursday 19th Decem ber £64.17 £77.00 Friday 20th Decem ber £79.17 £95.00 Saturday 21stDecem ber £79.17 £95.00 THE NEC BIRMINGHAM DATES & PACKAGES TO SUIT ALL BUDGETS. 2024Dates& Prices

WE PROMOTE RESPONSIBLE DRINKING AT ALL TIMES W ewantyou to enjoyyourChristm asparty-Pleasedrinksensibly To com ply w ith ourlicensing policy,al-inclusive eveningsare restricted to over18’sonly. O ural-inclusive nightscom bine the sam e spectacularentertainm ent,canapé reception, delicious3 courseseated dinnerasourprem ium nightsbutwith theaddition ofunlim ited w ines,prem ium beers,cidersand softdrinksthroughoutthe entire evening. Thesenightsareusualyon aSunday-W ednesdayand arevery popular,being am ongstthe f irstto selout. PREMIUM BEERS,CIDER,HOUSE W INE & SOFT DRINKS INCLUDED ALL EVENING date EX VAT INC VAT Tuesday 3rd Decem ber £80.83 £97.00 Sunday8th Decem ber £82.50 £99.00 Monday9thDecem ber £80.00 £96.00 Tuesday 10th Decem ber £80.83 £97.00 Sunday15th Decem ber £85.00 £102.00 Tuesday 17th Decem ber £80.83 £97.00 W ednesday18th Decem ber £83.33 £100.00 Al Inclusive Nights. CHRISTMAS PARTY WORLD 2024


Catering is provided by Amadeus - the superb multi-award winning caterer. Amadeus’ head chef leads a talented team in the kitchen. Menus are freshly prepared each day on site using good quality ingredients, much of which comes from local suppliers. Amadeus

15 2024 Menu CANAPÉ RECEPTION Honey Glazed Cumberland Sausage, Wholegrain Mustard Mash, Baby Yorkshire Pudding Garlic Toasted Bruscetta, Fresh Tomato, Red Onion, Basil VG/GF Smoked Salmon in a Croustade w/ Lemon Créme Fraiche, Fresh Dill Mac ‘n’ Cheese in Japanese Bread Crumb V STARTERs Spiced Butternut Squash Soup, Toast Pumpkin Seeds V/GF/DF/VG OR Flaked Scottish Salmon & Prawn Tian, Fresh Mango, Red Onion Salsa w/ Toasted Crostini and Baby Leaf Salad MAINS Pan Fried Chicken Breast, Sage & Thyme Stuffing, Pig in Blanket, Potato Gratin, Maple Glazed Carrots, Green Beans, Wilted Greens, Pan Jus GFA/DFA OR Mediterranean Vegetable Risotto, Chargrilled Courgette, Garden Herbs, Seared Vine Tomatoes, Spaghetti Vegetables, Sauce Vierge V/DF/GF/VG DESSERTS Rustic Apple Crumble; Baked Cinnamon Apples with an Oat Crumb, served with Custard OR Black Cherry Chocolate Delice; Chocolate Soil, Raspberry Coulis GF/DFA OR A Selection of Cheese, Biscuits with Homemade Chutney GFA/V COFFEE & CHOCOLATES Freshly Ground Coffee, Teas and Chocolate Truffles served from the coffee bar in the room MIDNIGHT BREAKFAST Crispy Bacon in Floured Rolls GFA Vegan Sausages in Floured Rolls V/GFA/DF/VG SPECIAL DIETARY REQUIREMENTS If you or a guest have a special dietary requirement, please mention this when placing your order. Full allergen details are available on request. V - Vegetarian GF - Gluten Free DF - Dairy Free VG - Vegan GFA - Gluten Free Available DFA - Dairy Free Available

RED 7 Rio Roca Merlot, Chile £23 .50 There is bramble fruit, ripe plums and cedar on the palate with tightly grained tannins. 8 La Famille Lacasse, Cabernet Sauvignon, France £26.50 An easy-drinking, medium-bodied wine with bramble fruit, ripe plums and some subtle spice. 9 Tempus Two, Shiraz, Australia £27.00 Violet and purple in colour with crimson red hues. Sweet plum and jammy fruits with lingering vanilla and cedar spice. The wine is medium-bodied with soft tannins and is perfectly suited to a variety of red meat dishes and tomato based pasta dishes. 10 Old Station Malbec, Argentina £30.00 Well-balanced acidity on the palate with fine tannins and a raspberry, apple, cherry and cinnamon crumble finish. 11 Neptune Point Pinot Noir, New Zealand £32.50 Medium depth of colour with attractive spicy berry and bramble fruits along with black cherries. 12 B & G Chateâuneuf Du Pape, France £41 .50 Deep cherry red in colour with a complex nose of ripe blueberry and plum and licorice hints. Rich on the palate, mixing the character of the fruit with the warmth of the spices, leading onto a round finish with lively notes of mint. WHITE 1 Cape Marlin Chenin Blanc, South Africa £23 .50 Fruit forward, fresh, fragrant and aromatic with tangerine, yellow and red plums and nectarine notes. 2 La Famille Lacasse Sauvignon Blanc, France £26.00 Characterful, refreshing and vibrant with citrus, honey, nuts and elderflower this is well-balanced and zesty. 3 Arcano Pinot Grigio, Italy £27.50 Light and fresh with inviting notes of ripe Conference pear and a delicate yellow plum finish. 4 Adobe Reserva, Chardonnay, Chile (Organic) £29.50 fresh and fruity wine, with velvety texture and a persistent, enjoyable finish. 5 Neptune Point, Sauvignon Blanc, New Zealand £31.50 Pure, flavourful, intense and well-structured with aromas and flavours of passion fruit and grass. 6 Petit Chablis Pas Si Petit, France £37.00 The fresh, well-developed bouquet opens with aromas of white-fleshed fruit and a hint of white flowers. Aeration allows a fresh, lively mineral note to emerge. Nice balance in the mouth between white-fleshed fruit and good mineral acidity. SAMPLE WINE LIST - 2024 LIST COMING SOON... Wine

17 WATER 24 Still Mineral Water (750ml) £4.00 25 Sparkling Mineral Water (750ml) £4.00 FIZZ 15 La Fornarina Prosecco DOC Extra Dry, Italy (Vegan) £30.00 Delicate, slightly sweet and particularly fruity 16 Louis Regnier Grand Reserve Champagne, France £40.00 A luminous gold Champagne made in equal measures from the 3 main grapes of the region. The palate shows lovely full ripe fruitiness, enhanced with hints of honey, toast and balanced with an effervescent freshness. 17 Louis Regnier Rose Brut Champagne, France £45.00 A raspberry-pink, fragrant, redcurrant and strawberry delight! As this Rosé develops in your glass we discover stone fruit, sloes and orange zest. 18 Moët & Chandon Brut Imperial (Vegan) £67.00 Full of body and flavour, fine and well balanced with an elegant finish. 19 Veuve Clicquot Yellow Label Brut (Vegan) £72 .00 Gold in colour, crisp and dry with a fine persistent sparkle and citrus hint. 20 Laurent-Perrier Cuvee Rosé £115.00 Like a summer berry pudding in a glass - red currants, rhubarb, raspberries and strawberries abound with creamy and biscuity notes. 21 Krug Grand Cuvee £210.00 Rich and opulent, fermented in oak barrels. A benchmark wine. ROSÉ 13 Gold County, Zinfandel Blush, California £23 .50 Med-sweet, lush red fruit, rhubarb and custard creams. Fun in a glass. 14 M De Minuty Cotes De Provence Rose, France £36.00 A beautiful pale pink colour, with aromas of redcurrants giving way to a fresh, yet well-rounded palate offering delicate flavours of peaches and candied orange peel.

26 Drinks VoucheR £6 Exchangeable for any single drink (excluding cocktails & champagne) 27 Bottle Bucket £56 10 bottles of premium beers or alcopops served in an ice-cold bucket to your table 28 Soft Drinks Bucket £24 10 glass bottled soft drinks and mixers in an iced bucket, served to your table 29 Bottle of Spirits from £80 A 70cl bottle of premium spirits served to your table (1 bottle per 10 guests) 30 Silver Table PackagE £130 A hassle- free selection of drinks for your table! This package includes 3 bottles of house wine (red, white, rosé) 10 chilled beers & ciders and a bottle of still and sparkling water - on your table ready for when you take your seats. 31 Gold Table PackagE £220 The ultimate start to your evening! This package includes 2 ice-cold bottles of Champagne, 3 bottles of superior wine, (red or white) 10 chilled beers & cider and a bottle of still and sparkling water on your table ready for when you take your seats. 32 Prosecco Package £93 Add some fizz to your night! 3 bottles of premium Prosecco, chilled and waiting for you on your tables(s) as you take your seats. 33 Fairground Fun PackagE £10 Treat your guests to the fun of the fair after dinner. Save money by pre-buying vouchers for the fairground attractions. Get 3 tokens for £10 to use on the rides or fun casino. (On the night price £4 each) 34 Drinks Package 1* £53 Inclusive beers, ciders, house wine, alcopops and soft drinks all night. 35 Drinks Package 2* £65 Inclusive single spirits, prosecco, beers, ciders, house wine, alcopops and soft drinks all night. *Drinks packages (Wristbands) can only be purchased if bought for each and every guest in the party. All guests must buy the same package. i.e Party groups cannot mix Drinks Package 1 and 2. OFFERING GREAT VALUE - PRE ORDER ONLY Drinks Packages CHRISTMAS PARTY WORLD 2024



WE ARE ALWAYS ON HAND TO HELP! CALL US ON 01455 557 829 As well as offering mixed parties for groups of 8 upwards, Christmas Party World The NEC is available for exclusive hire. During December the venue has a high specification of lighting, sound, staging and theming installed, offering great cost savings. The venue can be tailored to accommodate a variety of event styles. For more information on exclusive hire, please email HIRING THE VENUE EXCLUSIVELY £15.00 (inc VAT) per person non-refundable & non-transferable deposit plus a one off booking fee of £4.50 per group. If booking less than 8 weeks prior to the party - FULL payment is required. Internet Banking payments preferred - Please use your Account No (BM******) as reference. Bank details for payments: Vivid Experience Ltd, Revolut Ltd. Sort code: 04-29-09 Acc No: 10690727 Cheques made payable to ‘Vivid Experience Ltd’. One Cheque only per booking please. Full terms and conditions are on page 28. BOOKING INFO 1 Book online at and reserve tickets for 10 days with no financial commitment. 2 Within 10 days pay your £15 per person deposit. 3 8 weeks prior to your party pay your balance, choose your menu and pre-orde your wine. HOW TO MAKE A BOOKING Booking Your Tickets THE NEC BIRMINGHAM

“What an incredible evening! Amazing venue, attention to detail was fabulous and the food was delicious. Good news spreads fast and we are doubling our numbers for next year.” NFU MUTUAL “We can’t stop talking about the whole night. The whole evening was well planned; the service, the food and the entertainment was amazing.” SARAH NUTTALL - BALFOUR BEATTY “We all had a fantastic night and the team gave excellent feedback. Thank you.” KATE ARMITAGE - COCA COLA ENTERPRISES “Couldn’t have asked for more... Guests who came with us were asking for details for your parties next year!” ANNETTE LORD - VIRGIN MEDIA “What a fantastic Christmas party... The room looked stunning and the entertainment was enticing. Great food and drink too!” NAIME AZMI - BRISTAN GROUP CHRISTMAS PARTY WORLD 2024 22


Drinks packages: We’ve designed two drinks packages for those wanting to enjoy inclusive drinks on the night. • Drinks package 1 - Includes beers, alcopops, house wines and soft drinks • Drinks package 2 - Includes beers, alcopops, house wines, prosecco, soft drinks plus single measure spirits You can only order drinks packages as a whole party group not individually. The same package must be bought for the whole group. Packages cannot be mixed. Whilst drink packages enable inclusive drinks, we operate a responsible drinking policy and therefore allow up to two drinks at any one time. Drinks Vouchers: Drinks vouchers save you money but must be pre-ordered from the office or online • 1 voucher = 1 standard drink* • 1 voucher = 2 soft drinks** • 2 vouchers = 1 cocktail • 3 vouchers = 1 glass of Moet Champagne *spirit & mixer, beer or glass of house wine **excludes Red Bull and J2O Can we add people to our party? Unless we are completely sold out, we’ll always do our best to squeeze them in! I’ve pre-ordered wine how do I collect it on the night? Your wine will be waiting for you (chilled if suitable) on your table as you take your seat. Any alcohol purchased before or during the event cannot be removed from the venue. Is there an age restriction? Guests aged 16+ are welcome at the venue, however all-inclusive nights are restricted to guests aged 18+ only. We operate ‘Challenge 25’ on all evenings, so you may be asked to present ID when purchasing alcohol. How do I pay for my party booking? Our preferred method of payment is via an Electronic Bank Transfer. We also accept cheques made payable to Vivid Experience Ltd and debit or credit cards. What does the ticket price include? The ticket price includes entry to the party, canapé reception, 3-course dinner, midnight breakfast, spectacular entertainment and disco. Small charges apply for the fun casino, fairground rides and stalls. All Inclusive Nights All Inclusive party nights include inclusive house wine, beer, alcopops, cider, bitter and soft drinks all night. It excludes spirits, cocktails, champagne and fairground attractions and fun casino, however these can be purchased separately on the night. How do I receive confirmation of payments and booking from you? All of our correspondence is now via email so you receive everything from us in the most efficient way possible. What is the minimum booking? As we never mix groups, we have a minimum booking requirement of 8 guests. CHRISTMAS PARTY WORLD 2024 FAQ’s

25 What do I wear? Our guests love getting dressed up and it really adds that extra special feeling to the night, so get those glad rags out and smarten up! Strictly no jeans, trainers, t-shirts or sportswear. Absolutely no jeans (inc black jeans), t-shirts, sports trainers or sports wear will be allowed. Car Parking Parking is free of charge. Once on site follow signs for ‘Xmas Party World’. There are a large number of car parking spaces available within a short walk of Hall 1. Cars can be left over night at the owners risk. How does the Fun Casino work? £5 will buy you £10 of fun money for you to gamble on Roulette and Blackjack. Casino vouchers are available to be purchased prior to the event and on the night. All profits are donated to our chosen charity, The Bodie Hodges Foundation. How will our group be seated? Our round tables seat between 8-12 people. Larger numbers are split over tables located directly next to each other. You will only ever be seated with people in your party, we do not mix groups. Due to the amount of changes we receive from customers, table plans are not completed until the day of the party and therefore we are unable to provide guests with table numbers prior to the event. Is there a cash bar on the night? We will be operating cashless bars. You will be able to make payments faster by using your smart phone or by contactless card. There will be no cash tills on site. I have a food allergy - do I need to tell you? That’s not a problem - please inform a member of our Events team when placing your menu choices. We hold full allergen information in the office which can be sent to you upon request and our menu can be adapted accordingly. When will I receive my tickets? Assuming we have received your final balance payment and your guest list has been completed along with your menu choices, your tickets will be sent out via email around 2 weeks before your party. Tickets will need to be presented to security on the night. When is the latest I can send my menu over? Menu choices for every member of your party must be submitted no later than 3 weeks before the event as we are unable to issue e-tickets without this submitted. What happens if my number of guests fall below the minimum number? We would require full payment for the minimum requirement. Can we do a table plan for our party? Yes of course, we seat parties in groups, but you are welcome to come and add your own name places to the table on the night. Is there a cloakroom? There will be a fully staffed cloakroom for all guests to leave belongings free of charge. Please note we cannot be held responsible for any loss or damage to items left in the cloakroom. Can each member of our party pay separately? Unfortunately not - payment is only accepted from the party organiser - multiple cheques / payments will not be accepted. THE NEC BIRMINGHAM

Vivid Experience Limited – Terms of Conditions 1. Booking Terms & Payments a. Bookings can only be confirmed on receipt of the deposit (£15 per person) and a one off booking fee of £4.50 per booking. b. If, in the first instance, you would prefer to make a telephone enquiry, a provisional booking can be held for a maximum of 10 days. c. Should the deposit and booking fee not be received within 10 days, the booking will automatically be released. d. Deposit payment serves as confirmation that these Terms & Conditions have been read and that the party contracting with Vivid (hereinafter ‘you’) and all guests agree to abide by these terms and conditions. e. Deposits and booking fees are non-refundable in any event and payments due can only be accepted from you. f. 1 final balance payment is required 8 weeks prior to the event. Bookings made less than 8 weeks prior will require full payment within the earlier of 10 days from booking or two weeks before the event. g. Non-payment of the final balance by the due date will render the contract void. h. A VAT invoice will be issued when payment has been received. A proforma invoice may be issued prior to receipt of payment. i. The total amount due on each invoice must be settled with a single payment. Multiple payments are not accepted. j. Debit/ credit card payments, bank transfer or cheque payments are free of charge. k. Vivid allows 16’s and over into the venue. However, guests must be 18 or over to attend the ‘all inclusive’ evenings. 2. Booking Changes a. Booking changes are only acceptable when received from you. b. Places may be reallocated should a party size drop. c. If your booking drops below the minimum requirement of 8, you will still be required to make full payment for 8 guests. d. Tickets that have previously been cancelled can only be reinstated subject to availability and will require full payment. e. Vivid will endeavour to accommodate menu or detail changes but will not be held responsible for failure of any changes if they were communicated less than 2 weeks before the event date. f. Vivid regrets that changes to bookings, menu choices or wine orders cannot be made on the day of the event. 3. Refunds and Cancellations a. Whole booking cancellations can only be made by you and must be made in writing to the email address published on Vivid’s website and in its brochure for the applicable event or such other address that Vivid notifies to you in writing. Cancellations over the telephone cannot be accepted. b. Deposits and booking fees are non-refundable and non-transferable and cannot be used for any other goods or services provided by Vivid (including but not limited to the balance payment or drinks orders) c. Refunds of the balance payment will be calculated as follows i. Refund 100% less deposit, if cancelled more than 56 days prior to your event date ii. Refund 75% less deposit, if cancelled more than 28 days but less than 56 days prior to your event date iii. Refund 50% less deposit, if cancelled more than 14 days but less than 28 days prior to your event date iv. No refund, if cancelled 14 days or less prior to your event date. d. Refunds will be paid by Vivid as soon as reasonably possible within 21 days after receiving refund details from you. e. Refunded monies will be returned via the original method of payment. f. Should we be forced to cancel our events due to Government restrictions surrounding Covid-19, full ticket refunds will be issued. Outside of this, our standard terms and conditions apply. 4. Tickets & Table Plans a. You will be notified via email when tickets have been sent by Vivid 2 to 3 weeks prior to the event date. b. Due to on-going changes in configurations, tables will not be allocated until the day of the event. c. Should individual place settings be required, you will be able to provide and allocate these during the pre-dinner reception, provided that this is agreed in advance with a member of the Vivid staff. 5. Menu Pre-orders a. There is a set menu for this event, with a vegetarian alternative. Vivid will endeavour to accommodate any special dietary requirements if requested in advance, allergen information is held on all dishes and is available on request. Vivid must be notified of any dietary requirements no later than 2 weeks before the event to the contact email address published on Vivid’s website and in its brochure for the applicable event. b. Menu choices must be received no later than 14 days prior to your party date. c. Vivid will endeavour to accommodate menu changes but will not be held responsible for failure of any changes if they were communicated less than 2 weeks before the event date. d. If menu options are not made before the event the standard Christmas menu will be served. e. Vivid reserves the right to make changes to the advertised menu in the event of shortages in the supply of particular items but undertakes that a three-course meal will be served. f. Where a party booking is for more than 1 table, please note that, once the guests are seated, the waiting staff will check at which table the guest(s) with special dietary requirements are sitting in order to assist with service. 6. Beverages a. Any pre-ordered beverages, drinks vouchers or drinks packages must be paid for in advance. b. Any drinks vouchers purchased are non-refundable after the event, cannot be exchanged for cash on the evening and are only valid for the year as stated on the drinks vouchers. c. No drinks are included in the ticket price except where stated. d. Pre-ordered drinks packages can only be purchased if the same package is purchased for each and every guest in the party. Vivid regrets it is unable to make concessions for guests who do not require the drinks package for any reason whatsoever. e. At the event, any queries regarding a beverage order must be made with a member of staff at the time. We advise that you take your beverage invoice to the event as proof of purchase. Any issues not raised during the evening cannot be dealt with post event. f. Guests may not, under any circumstances, bring their own drinks. g. Vivid’s license conditions do not permit beverages to be removed from the venue. h. As we promote responsible drinking, limitations are put in place for all alcohol beverages. 7. Miscellaneous a. Prices shown within the brochure include VAT at the rate of 20% and are subject to change should the VAT rate change. b. Vivid reserves the right to refuse admission, and to remove from the function any person, whose condition in the opinion of the staff at the venue interferes, or is likely to interfere with, the enjoyment of the function by other participants. This includes non-compliance with the dress code stated in the brochure, on our website and on tickets. In these circumstances, no refunds will be offered. Dress code exceptions will be made for any guests with a disability or medical condition. c. Vivid does not accept any responsibility in respect of any person prevented from entering the function, or asked to leave due to their conduct and in these circumstances no refunds will be offered. d. Vivid will take every care to honour commitments - but reserves the right to amend or alter all or part of the programme of the parties and regret that they will not accept liability for errors, changes, omissions or cancellations. e. Vivid does not accept any liability & shall not be liable for non-completion of the event, or for any delays arising as a results of strikes, riots or lockouts affecting the owner of the event venue or any third party suppliers to Vivid and/or the event, adverse weather conditions, loss, damage or cancellation due to fire, flood, or any other cause beyond Vivid’s reasonable control. f. Although car parking areas are patrolled 24hrs a day Vivid does not accept responsibility for loss or damage to your vehicle whilst on its premises. g. Dates and timings advertised are subject to licensing approval and a sufficient level of ticket sales in the sole opinion of Vivid. h. Pictures used in this brochure are from past events managed by Vivid - exact theme sets, costumes and entertainment vary from venue to venue and from year to year. i. It must be appreciated that Vivid is required to book and pay for labour, entertainment and certain food items in advance. j. Nothing in these terms limits or excludes Vivid’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by applicable law. k. Subject to sub-paragraph (j) above, Vivid shall have no liability to you, whether in contract or tort or otherwise, for any loss of profit or of goodwill, or any loss or damage which is indirect or consequential or which does not arise as a direct result and natural result of a breach of its contract with you or which is not a reasonably foreseeable consequence of such a breach and Vivid’s aggregate liability to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the provision of its contract with you shall be limited to the amount of the price paid by you to Vivid under your contract with Vivid for the relevant event. l.These terms and conditions are governed by English law and in the unlikely event of a dispute, the parties shall submit to the exclusive jurisdiction of the English courts.

EXPERIENCEDI I OUR OTHER VENUES HEAD OFFICE Birmingham Christmas Parties Vivid Experience Ltd Unit 8, Wycliffe Business Park Lutterworth. LE17 4HG Telephone: 01455 557829 Website: Email: Registered in England No: 06288512 We had a fantastic night, thank you. It was so well organised and everyone thoroughly enjoyed it. Thank you for all your hard work LISA JONES - TAYLOR WIMPEY Couldn’t have asked for more… Guests who came with us were asking for details for their parties next year ANNETTE LORD - VIRGIN MEDIA The service and food was excellent, the venue was wonderful, as was the entertainment. It would definitely be a party I would recommend MAURA WILLIAMS - COTTON TRADERS